Unfreeze my account

My Account got frozen because of some ********** activity which i dont know anything about & i was told they would investigate the matter which i dont think this matter was even investigated

Got a call from Capitec today and they telling me that they are unable to unfreeze my account because of the ***** activity that happened last year and they are also unable to release my funds from the account.

This is ridiculous cause the is my money in that same account and they telling me this nonsense. This is unacceptable i want my money they better investigate this stupid ***** and unfreeze my account

I have provided them with all the information they wanted what else is holding them to investigate this and solve it unless this is an inside job am frustrated at this point and annoyed nje with capitec