Unfortunately denied Claim

Aug the 8th 2015, I wanted to draw money from my Capitec account, I went to a NEDBANK ATM as that was the nearest, I put my card in and put my pin, the ATM then went back to the standby screen. My card had been taken, I went to the closest branch Woodlands mall, at this time my funds started coming out the account. I had stopped the account. Capitec told me that they would do an investigation regarding this matter. Fine I will wait and hear. Got a msg 11 Aug, We acknowledge your claim for unauthorized transactions we will provide feedback within 11 work days and the Ref no. On the 14th Aug they sent a message. Capitec: Unfortunately denied your claim as Unauthorised transitions.<br> So what the hell? by the way When I stopped the card Capitec told me the money came out of a ABSA ATM??? I went to NEDBANK... Please do me the favor and show me the proof that I withdraw the money, you just say sorry, to bad to sad. I want my money!!! I want the proof that I took the money, time lines and photos of the transaction. and just a ****py SMS