Unfortunate victim of ***** cannot be assisted

At an FNB ATM, my mother tried to check balance & draw cash (R200-R300) from my Capitec acct on my behalf. Card wouldn't go into the slot, a man in the que behind her put it in for her, and (like an idiot - I agree) she proceeded to put the PIN in. Card was subsequently retained by the ATM, but R750 was debited from acct. She tried to phone Capitec to report the card being retained, but was unable to get through, called me, & I immediately phoned & stopped card. On follow up the next day, after she told me what had actually happened (she was in shock at the time of the incident), I was told by Capitec that essentially, because she put the PIN in, it was her own fault and they cannot (will not?) even investigate let alone refund money. <br> <br> Thankfully, there wasn't much in the acct, which will also make it much simpler for me to close the account at my first opportunity, since I'm not sure I want my money with a bank which, based on this experience, doesn't actually give a damn about their customers. FNB were more helpful & sympathetic - and the acct is not even with them! <br> <br> And to think I was about to open another acct with Capitec....