Unfairly treated

I was unfairly treated as a Client of Capitec Bank in the Bayside mall, it was approximately 11:02am my ticket number is 065 and the consultant called number 066 that came after me, i quickly alerted him before he serviced the clients but he told me that i should sit and wait for a next available consultant avoiding the fact that it should work on a first come first serve basis. I was terribly hurt and reported it to the manager and informed her i would report Capitec for unfair treatment and write to the Ombudsman as soon as i receive feedback, I am not sure whether the consultant was undermining me because or he was just being biased because i am black and he took clients of his own skin color before me.I had to wait for the next available person and no apology was even issued.I refuse to be undermined and unfairly treated and i will report this to the ombudsman.I am waiting for your response and procedure to submit to the ombudsman.