UNFAIRLY HANDED OVER

Capitec has unfairly handed me over to a dept collections company. Within one day of me receiving my 17.4 form they handed me over to JDT financial services.<br> <br> I have sent them several emails and have phoned them numerous times to no avail. I even attached all my corresponding documents. I have done everything in my power to assist them in over turning my status, but they have yet to respond to my query. Its been more than 5 days and I'm getting tired of waiting for them to respond.<br> <br> They handed me over unfairly, with no warning. I didn't receive any notification before hand nor any phone calls or letters. This is totally unacceptable and unfair. I had no opportunity to counter the process or knowledge of the fact that they are handing me over. How can I respond to the matter in a day if I did not even know they where going to hand me over. <br> <br> I wish to have this matter settled immediately.<br>