Unfair Withdrawal Policy and Lack of Transparency - Capitec Bank

I am extremely disappointed with Capitec Bank’s handling of my urgent withdrawal request. I recently tried to make a second withdrawal from my account in the same month, only to be told that it was not allowed. Nowhere on the Capitec app or in their communications is it mentioned that customers are limited to only one withdrawal per month. The only information provided is that an immediate withdrawal incurs a penalty fee, which I was aware of and willing to pay due to my urgent financial circumstances.

Despite explaining the urgency of my situation, Capitec refused to assist. This lack of flexibility and transparency is highly frustrating, especially when customers are facing life challenges and need access to their own money. Where is the principle of "Treating Customers Fairly"? It feels like Capitec is putting profits and policies over genuine customer care.

I hope Capitec reviews this policy and takes a more customer-focused approach. Transparency and empathy in such situations would go a long way in maintaining trust.