Unfair treatment

Good day, I have been sending my paid up letters since 2021 and now we are on 2023 and nothing have been cleared to date. I called a million times and the consultants keeps on saying I must resend documents, I resend and they do not get back to me at all. The last time I spoke to a male consultant and he said all has been submitted as he sees my old and new mails but surprised not have been done and I have not received any communication instead I am the one who always call. Will I be assisted at the end of the day?