Unfair treatment by Capitec Bank

This is what happened; I have been paying to the non-existence account number for three months. After the store complained that they did not receive my payments then I checked the bank account i was using to pay using Capitec bank App only to find out the account number that was supposed to be Absa's did not exist and Absa advised me to take it up with Capitec. I logged a call with Capitec and they told me I will get the refund after 14 days. After the 14 days of waiting, capitec says they cant recall the money because it is over 40 days. The money is just hanging and did not go to anyone. This is not fair at all. It basically means that we as consumers are not protected at all