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dmoumakwe D

1 reviews | Active since Jul 2016

24 Dec 2019, 12:33

unfair treatment.

I am encountering a serious problem where my account has been closed for almost 3 months now, till today i still don't know why i have to suffer because of funds that i received. I have been sending emails and till today this matter still cannot be resolved. My account has money that i need to access and i cant due to the fact that funds were paid to me and i used them, only to find out the funds that were transferred to had suspicious transactions involved. Why am i being punished for receiving money from somebody that owed me money. 1.Is it fair that all the people that i send money to should also suffer? 2. how do i agree that the funds that were send to my account to held back when i have already used that money and by right i had every right to because this person that transferred money to me was paying off a debt. 3.So i need to understand what is going to happen to my account and the other accounts that have been closed due to this incident. How long does the investigation take for a case to be resolved.

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Replies (2)
Capitec Bank
Capitec Bank's reply24 Dec 2019, 12:56
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply17 Jan 2020, 15:48
Official
Good day

We were unable to reach you telephonically and therefore sent you feedback via email.

Kind regards

Complaint Management

Capitec Bank