SM
Silindile M

1 reviews | Active since Dec 2018

02 Feb 2026, 10:16

Unfair treatment

I was very frustrated today, I withdrew R100 today, it came up torned, I immediately went inside, they said I got 2 options, to deposit it back to the atm, or I will recieve it tomorrow, how will I get home if recieve my money tomorrow, so I deposited back n then withdraw again, but this time I could on get R90, how should suffer, the charges, whose fault was it that I received a torned money from the first place, now I should suffer the costs

0
Replies (2)
Capitec Bank
Capitec Bank's reply02 Feb 2026, 10:38
Official
Good day Silindile M Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
SM
Silindile M's update02 Feb 2026, 10:40
Reviewer Update
Looking forward to it