Unfair treatment and wrongful doing

Capitec is the most disappointing entity I have ever had to deal with after years of banking with them. My account has been blocked since the 8th of December 2021 that includes my wife's account too. We app**** for a personal loan on the 5th of December from Capitec which was approved by Capitec and 3 days later they blocked our account of ***** suspicion we have visited the Capitec branches numerous times trying to find out what ********** activity are they referring to. The staff at the branches couldn't help us for 3 months all we got was that the Bank statement we submitted for the loan application seems to be ********** and the Forensics is still investigation once the investigation has been concluded myself and wife will be contacted by Capitec with the findings. We have been waiting 3 months for the finding every time we go to the Branch we are not assisted they call the forensic for hours with no luck and we waiting hours at the branch just to be told that its still pending investigation. We wanted to resubmit the same statement we used to apply even went as far as giving Capitec permission to contact Standardbank and obtain the statement on their own so they can see that the statement is valid but Capitec refuse to have any discussion with treating us like ********* none of the documentation provided to Capitec is or was ********** and no one from capitec has contacted us even after we have submitted affidavits as requested by Capitec. We are treated like ********* every time we try to get to the bottom of this matter. Capitec went as far as getting my wife's Standardbank account block too. We went to Standardbank to find out why is the account locked and they said its per Capitec request. Our standardbank account was blocked for months due to Capitec and Standardbank said to us they cannot activate the account until Capitec gets bank to them we did numours follow up with Standardbank and eventually after months they re-opened the account when we asked why did they decide to re-open the account they rep**** by saying that "Capitec has not responded to the block request they made and that there was no valid reason from Capitec" hence the standardbank account is active. We are still waiting on Capitec to this day to get InTouch with us and explain exactly what is going on we are willing to assist Capitec in their "none existent" investigation give them all the documents they need or permission to obtain it on their own weather it be the payslips, Proof of address bank statements whatever they need but they refused to even speak to us or get someone to explain to us what is going on. With all the effort we have put in this matter Capitec then decides that my wife's name should be listed as a ********* without even getting back to us with the findings and decides to open a case against us for simply applying for a loan which we strongly regret doing and with all of this happening from Capitec mind you we are paying this loan monthly since December. This Capitec issue we know nothing about has caused so much pain in my family being labelled as ********* whereby we have lived an honest life and always encourage our children to do the same. But seeing that Capitec is determined to make our lives a living hell for their own incompetency's and untrained staff we will fight this we will not be bul**** by a big institution that thinks they can do as they please because they know we don't have a voice to speak to whoever in capitec that can give us clarity on this matter we will find people who will help us get someone from capitec who will tell us what's happening even if it costs us our last cents we will fight back.