ZN
Zintle N
1 reviews | Active since Nov 2013
27 Jan 2019, 08:15
unfair treatment and delayed service
Capitec branch in bayside mall is leading in horrible customer care and provide unfair services my ticket was 144 and the branch as i was sitting there i heard them call 145 and ask why have i not been called the consultant said that he called me and went to print our 147 for me meaning i would have to que longer while he cherry picks who sto assist first, this is not the first time i am treated unfairly, It is unfair trade practice and treating customers unfairly to not live up to the your values, simpler,better, faster, well i have experienced "Horrible,No improvement, Delayed service" i am reporting this unfairness to the Ombudsman aswell to look at this.The branch manager was present when this happend.
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Zintle N's updateReviewer Update
27 Jan 2019, 08:35My ticket was 104 on Wednesday 23 January approximately 14:15 transact ticket and Yorich gave me 107 after taking 105 before he even assisted her, Bank manager gave me the consultant name as he went to confront me on the chair i stood up upset and existed the branch. I have filed a grivience with the ombudsman my reference number is 19/01/:0310 unfair treatment must end at Capitec branch specifically bay side such ************** from a bank .
ZN
Zintle N's update27 Jan 2019, 08:35
Reviewer Update
My ticket was 104 on Wednesday 23 January approximately 14:15 transact ticket and Yorich gave me 107 after taking 105 before he even assisted her, Bank manager gave me the consultant name as he went to confront me on the chair i stood up upset and existed the branch. I have filed a grivience with the ombudsman my reference number is 19/01/:0310 unfair treatment must end at Capitec branch specifically bay side such ************** from a bank .
Capitec Bank's replyOfficial
28 Jan 2019, 12:47I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply28 Jan 2019, 12:47
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank