Unfair Treatment

It all started with me having credit facilities with Capitec Bank and due to financial difficulty was forced to go under sequestration more than 10 years ago. I eventually managed to rehabilitate and submit proof to Capitec Bank last year July, where after I was informed that I won't be able to apply for any credit facilities for at least a year, which I was totally fine with and felt was fair enough. But after a year I tried applying for credit again, and found that there was a type of "***** prevention block" on my account when trying to apply for any form of credit, hereafter I made a phone call to customer care only to be transferred several times to different departments and eventually got to a lady that informed me that I won't be able to apply for any form of credit, because of my history that I have, which in my opinion is extremely unfair seems that is has been over 10 years already. Then to top it all off, I was granted a home loan of R1.4million about 4 months ago and that was approved and paid out from Mercantile Bank which is also part of Capitec Bank, but I can't get any form of credit from Capitec Bank. The only thing I ask is to relook at the situation and reconsider it, or just remove the "***** prevention block" from my profile so that I could move all my banking to another bank that is prepared to offer me the full package that I require, because currently that block is causing me not to qualify for any form of credit from any bank, and believe you me it's not affordability.