Unfair treatment

<p>I am a very loyal client to Capitec Bank but aftr the treatment I got I don't think I will eva do my banking there.i have a loan with capitec which I took in 2012.i then lost my job in 2014.immediately I let my bank know n asked to do payment arrangements n also lower my installment to R500.00 There was no problems until the 1st of June wen Capitec debited my account with 3 amounts R3500,R2900 and R500.i then went to the bank to enquire n reverse the debits,consultant called help desk n the lady who assisted me on the phone promised to reverse the two transactions then I left the branch.The lady did one transaction n I went back again to my disappointment the first call ref was not registered or recorded we had to start again to call help desk...now the man..he refused to help n he sd he is still going to listen to recordings because there is no ref number n consultant could not remember who was helping us earlier. ..his name is Linda..he promised to call me on Friday.i left n I called complaint department were I spoke to Nthabiseng n she listened to recording n confirmed that she had the promise she then transferred me to a gentleman that told me the same thing that linda told me..I requested the number to escalate my problem n he gave me the 021 number.i contacted that number n the lady answered n told me that this is the capitec media number she doesn't deal with complaints. ..so the guy who gave me the number was trying to get read of me...I also did not get any call frm any1 frm capitec...I don't have a place to stay coz m kicked out as I did not pay my rent. .I don't know where to go to get help.</p>