unfair treatment

this morning i went to the atm to withdraw cash, as i put in my card pressed pin as usual , no money came out i stood there until the information displayed flashed back, my card was still inside , one woman from the que gave her phone which i used to block the card, money was withdrawn from my account, i went into the bank and reported they gave me a new card an told me that there is nothing they can do. i am very angry and disappointed by the response i got from the consultant because i feel its the bank responsibility to protect my money.the service i got from capitec was heartless they were not even feeling my pain.i lost my money from the bank and im told there is nothing they can do. i want my money back .