Unfair treated for a ***** Claim

Dear

On the 17&18th of May 2018 R6800 was ****** from my Capitec Account through Capitec cell phone banking. I went to Capitec bank branch to report. They checked and found that the money had been transferred and used to buy Electricity and Mtn airtimes while other money was transferred to someone account. Then they gave me a reference number ( ********** 1) so that I can go open a theft case at the nearest police station which I did and came back to them with case number (CAS 137/5/2018).They then opened a case from their side ( ********** 7) and told me that they will investigate further how the money was taken then they will call me within ten days. To my surprise they send me Sms saying that I should call them “and asks for Zubayr”. I called him on the 29th of May. He asked me some questions, thereafter he told me that Capitec bank won’t afford to pay back my money as it was taken by *****ers. (********** Sim swapped my telephone number and gained access my Cell phone banking using my Cell phone Pin of which I don’t know how they got it).

Capitec didn’t give me any solid reason for why they rejected my claim? Because it’s quite clear that somebody breached their security system and obtained my Cell Phone banking pin. It’s not like there was any negligence from me. Even worse they are not willing to investigate further, to see who was the money transferred to and for whom was electricity bought using my account. *****ers got Clients information’s from inside/tellers.

I hereby write to you asking for clarity Hope I will get help from you.