Unfair Treament

I am writting this as a form of a complain, please see below my incident with the mentioned reference number. ***8

I was expecting an ATM dispute amount of R3000 i only received R550. I want to understand what is exactly happening. I have been waiting patiently for 20days for the investigation to take place.

I have been making follow up calls once a week, and i was told i will get the funds back of R3000 as agreed and as it should be, to my surprise i called the customer care today. I was told they only saw R550, what kind of pathetic operation is this.

I need feedback urgently and my R2450 to be deposited back into my account.

Is very sad we work very hard for such money i can not expect this to happen. First time bad experience with Capitec and i have been banking with you guys perfectly fine for 6years . Fix this and let me continue with your banking services.