Unfair service

Hi my name is Kabelo and I feel saddened by the unfair capitec service. I have a credit card with them and and I was retrenche'd and I went to the branch in keyarona mall to submit all the requiredetails documents showing that am on retrenchment. The consultant there told me my case will be investigated for six months and there will be no debit order going through. I have been getting money from the UIF with no debit orders going through. SUDDENLY they debit my account from the uif money that I recently received. That is the money for UNEMPLOYMENT INSURANCE FUND means am unemployment and I am unable to pay while they know that. Then I went to the branchigh in gezina one to quirerry how do they take money from unemployment isurancestors fund. If the reference displayer salary,I would understand.. But UIF? In short,the consultant from the collection department on the phone said she is sorry it happened it happened they cannot refund or activate my credit card so I have access to the money and the complaint department told me their turnaround time is 5 days and my kids school fees are way behind and not at school in the moment...my concern is that that money is my last uif,not salary. I'd be glad if the money is being deposited back into my account.