Unfair practice by Capitec Bank (urgent)

I have a account with capitec since 2012 and my account was frozen due to a payment i received in 7 January 2020, I use this account for my day to day expenses and have been without monies since 17 Jan 2020, I have disclosed all info the bank required and have been to the branch who have given me the run around... this is totally unacceptable and the level of service is poor. My other funds not related to the dispute has been frozen for 3 days to date!!