Unfair poor service.

<p>My accound has been put on hold from 27 December 2016 ,when I visit the branch they telling me that somebody(an ordinary person) went to the bank to report that they should close my account without any valid papers on board and ofcourse capitec did that without consulting with me and sad part is that they cannot help you with the name of the person who blocked your account you should just smell, they saying they cannot unfreeze the account untill I contact the guy to do avidavity at police station and report back to the bank remember I do not know the person ,who am I gonna contact?...this isn't a reliable bank at all after banking with it for many year.All my debits has bounced back because the account is locked,it has been 10days now with me account blocked.I lost my car and a house to stay because of this. Poor service capitec bank</p>