GM
Graham M
1 reviews | Active since Mar 2021
03 Mar 2021, 12:57
Unfair lapse funeral policy
I missed 2 payments on my funeral policy that I have for my parents with Capitec Bank. I made an EFT Payment on the last day of February 2021 to ensure that the policy doesn't lapse. I however receive a smson the 1st March 2021saying the policy lapse due to non payment. I believe this is unfair because payment was made on the last day, I would've understood if payment was made on the 1st of March 2021. Now I am without funeral cover for my parents that is very old and Capitec want to reinstate the policy with another 6 mo ths waiting period, what if my parents doesn't make it another 6 months?
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Replies (1)Capitec Bank's replyOfficial
03 Mar 2021, 13:00Good day Graham
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Mar 2021, 13:00
Official
Good day Graham
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
