GM
Graham M

1 reviews | Active since Mar 2021

03 Mar 2021, 12:57

Unfair lapse funeral policy

I missed 2 payments on my funeral policy that I have for my parents with Capitec Bank. I made an EFT Payment on the last day of February 2021 to ensure that the policy doesn't lapse. I however receive a smson the 1st March 2021saying the policy lapse due to non payment. I believe this is unfair because payment was made on the last day, I would've understood if payment was made on the 1st of March 2021. Now I am without funeral cover for my parents that is very old and Capitec want to reinstate the policy with another 6 mo ths waiting period, what if my parents doesn't make it another 6 months?

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Mar 2021, 13:00
Official
Good day Graham 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank