Unfair (Freezing my account without consulting me)

Dear Hellopeter

Am writing this email because am frustrated. I need your help please

I went to Capitec branch (Diepsloot) on the 18 Aug 2021. I had cash which I wanted to deposit into my Capitec Account. However I couldn't deposit. I end up going inside the branch.

Where I was told that my account has been frozen. Am talking about the account which doesn't even have More than R1500. When I ask why is my account deactivated? I was told that there's ***** reported.

They (Capitec consultant) asked me about 4 deposits made into my Account. Which I told them where the funds comes from.

After that, I was told to go to the police station to do affidavit. I couldn't go that day.

Today (20 Aug 2021) I went to the police station to do affidavit and I submitted it to the Capitec branch (Thohoyandou) . At the branch they send affidavit to Forensic department.

When I ask when will my account activated? The consultant say she doesn't know. This is so frustrating. Am unemployed the little money that I have in that account I want to use it, to buy basic school needs for my daughter.

Why would Capitec freeze my account without contacting me first?

Can Capitec unfreeze my account please. If they don't want me to be their client I will withdraw my money. And close that account.