WK
Willie K

1 reviews | Active since Feb 2010

09 Aug 2019, 01:08

Unfair deposit charge for failing atm technology

Exhorbitant in branch deposit fees. Yesterday I wanted to deposit money at your tellermachine in Welkom- it only recognised half of the deposit and I cancelled the transactuon- your machine was rolling up some of the notes hence the reason why it could not verify the whole ammount so I took the money into your branch to deposit at the consultant. I was charged R 173.50 for that deposit. The malfunction of your atm cost me exactly R 110 more for this deposit. I consider that a ripp off Capitec!

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Replies (1)
Capitec Bank
Capitec Bank's reply12 Aug 2019, 09:35
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank