Unfair debit after policy cancellation – no assistance from Capitec

I cancelled my Capitec policy before 7 November, but the debit order still went off on 7 November 2025. Within minutes of noticing the deduction, I went straight to Capitec for help. Unfortunately, I was told that I cannot get my money back because the debit was already processed, even though my policy was cancelled the day before.

This is extremely disappointing — I did everything right by cancelling in advance and acting immediately when the debit went off. I don’t think it’s fair that I must lose money for a policy that was no longer active. I expected better support from Capitec to help reverse or resolve the issue.

I would appreciate it if someone could urgently review my case and assist me in getting my money refund.I have proof that stated that I cancelled my policy.