Unfair customer refund practice

Last week Wednesday I mistakenly paid a photographer at a graduation more money, we were all distracted as he was also taking pictures of other graduates. We never exchanged any details as pictures were digital and they saved the pictures on my mother's phone.

At the time I realised, I realised I can't reverse the amount on the app and logged a request to have it reversed so that I can resend the correct amount.

I selected that I know the person because I saw him, but I don't know his name or anything like that as he was in campus that day. After logging the case I got a message that I should take this to small claims court. Well small claims court will require me to have the address of the person and their full details which I do not have.

I have been requesting Capitec to advise if they are unable to reverse the amount without me taking the small claims court route. Today I eventually got a call from Meshack who advised that Capitec cannot reverse the amount, their process is to reverse if you paid a wrong person and not an incorrect amount.

I'm highly disappointed at this service as I did admit immediately when I noticed the mistake that I made an incorrect amount and find this practice very unfair as one can't even reverse the amount on the app.