Unfair credit bureau report by Capitec.

Really slow and bad service from Capitec. On an existing complaint that in my understanding now is spiralling out of control. My first complaint which is still unresolved, and today I received notification that Capitec has indeed updated my credit profile reporting an arrears payment. Even though this is not the case my account has been paid on time, and in my first complaint on this platform my concern to capitec was that my credit report will be affected. And this has now happened to my disappointment. Capitec has very little regard for their clients and seem to be slow to act. Capitec please I'm asking you please update my account profile to Experian my credit check. I am not I'm arrears and you have confirmed that so why am I having to deal with this unpleasant situation?