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Sybrand S

1 reviews | Active since May 2014

23 May 2017, 12:38

Unfair Credit Bureau Listing

<p>Capitec listed me as a late payer although my account is up to date, I did switched to another bank where the debit order was not updated by the bank. Even though the debit order did not go through I did make an EFT payment on the last day of every month.</p> <p>Capitec is penalising me for four days late payment as the debit order was on the 26th but payment was made on the 30th. Still at the credit bureau reflect as 30 days late payment for March, April and May even though my account is up to date.</p> <p>I did contact Capitec to change my bank details myself, and did provide a letter from Standard bank with the account details but Capitec insisted that I provide a bank statement and again was treated unfairly. The overall experience is just terrible and I expected more from a bank like Capitec, I have been a client for more than four years and Capitec made more than R100 000 in interest from me. I have taken out loans before but this is the first time that the term LOAN SHARK comes to mind. Thanks Capitec!!!</p>

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Replies (3)
Capitec Bank
Capitec Bank's reply23 May 2017, 13:57
Official

I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.


Complaint Management

Capitec Bank

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Sybrand S's update26 May 2017, 10:12
Reviewer Update

I have not received any feedback from Capitec, just to make things clear. I owe the bank money not the credit department or any employee of Capitec , this type of treatment is just sad!!!

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Sybrand S's update29 May 2017, 22:47
Reviewer Update

Still no reply Capitec???