Unfair charges

Im really sorry to hear about your experience

Thank you for bringing this to our attention. I understand how frustrating and unfair this experience must feel, especially after you were assured that the credit card account was closed and you have proof of these conversations. I can confirm the following based on what you have shared: You settled the full credit card balance on 1 April You requested closure of the account on the same day, both on WhatsApp and at a branch You were advised that the account would reflect as closed after 45 days and that you must not use the card You did not use the credit card after 1 April Despite this, a debit order was processed on 1 May, and you were advised that another amount was deducted on 24 April You were later informed that the account was not closed correctly, and that an additional amount of around R300 is now required What this means If the account closure was requested and confirmed, but not processed correctly, the additional charges may need to be formally reviewed.

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