1 reviews | Active since Jan 2017

29 Jan 2017, 09:52

Unfair bussiness

<p>I currently have an loan with capitec i went back today to see if i can get an higher loan amount, just to be told my one account is in arrears but i have proof that my account is paid up!!!! This was an outstanding clothing account for R 70.00. So much for helping clients, no wonder............</p>

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Replies (3)
Capitec Bank
Capitec Bank's reply30 Jan 2017, 08:28
Official

I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply30 Jan 2017, 09:33
Official

Hi Bernice

I refer to your HelloPeter post.

I have referred your complaint for our Credit Assessment team to supply you with comprehensive feedback on your concern. As soon as I receive feedback from our Credit Assessment team, I will make contact with you immediately.

Adwena Williams
Complaint Officer
Capitec Bank

's update30 Jan 2017, 09:52
Reviewer Update

thank you.