JJ
Johan J

1 reviews | Active since Dec 2014

15 Oct 2016, 18:34

Unfair Business Practice

<p>Capitec declined my loan because of affordability, I specifically informed the complaints department that your system was showing that I'm under sequestration which I'm not and that might be the reason my application being declined, I was told the second and third time that my application for a loan was declined because of affordability which I couldn't understand, I went to other two credit providers/institutions, gave them the same information I gave capitec, living expenses, etc and I was approved for a personal loan of up to R70000, that's without the settlement quotations, so the loan amount will increase if I'm going to submit the settlement quotation for my personal loan I have with capitec, so please tell me how can my own bank decline me because of affordability and the other two credit providers don't, your system declined me because it was showing I'm under sequestration which I'm not, do you want to loose a loyal client, please refer this matter to the C.E.O of capitec bank</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply17 Oct 2016, 09:39
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply17 Oct 2016, 14:18
Official

Good day

Please be advised that this issue was discussed and feedback was provided on 13/10/2016.

I have also responded via email on your earliest post today 17/10/2016.

Pheliwe Baartman

Complaint Management

Capitec Bank