Unfair Business Practice

---------- Forwarded message --------- From: Johan Jacobs <***> Date: Sun, Jan 1, 2023, 21:00 Subject: Online Purchase- BE Group+***- Amount: R999.00 To: Client Care Centre (Business Support Centre) <***>, Complaint Management (Business Support Centre) <***>, Heidi Neal <***>, <***> Cc: <***>

Good day,

Regarding the attached and the above matter,

I've done a online line purchase/payment today(01/01/2023) and afterwards I read reviews that the Company(Postur UK) is a **** site, I then contacted your call centre***) spoke to Khangiwe, explained the situation to her and requested her to recall the payment/assist me to get the payment back, she advised me that they can only do something if the supplier don't deliver the items that are paid for, I then informed her that it's a United Kingdom(overseas) company and if it's a **** how will Capitec get it back after 14 days, she then advised me that they will contact the company and request a refund if they don't deliver, she provided me with the following reference number: ***, she also advised me to request a refund, I've emailed them and I'll wait for them to respond but other customers was waiting for months with no response from them,

What I can't understand is how can Capitec Bank tell me that they can only request a refund if the supplier doesn't deliver, what if this is a **** as stated attached by other customers, they will be long gone/Capitec won't be able to get the refund from ********, I've done the payment today and I requested from you to recall it today but you want to wait,

Please assist urgently?

Johan Jacobs - Identity Number: ***, account number: ***, contact number: ***, Address: 18 April Crescent, Buffalo Flats, Extension 2 to 7, East London, Eastern Cape, 5209