LP
Lee P
1 reviews | Active since Oct 2015
01 Aug 2019, 10:44
unfair business practice
Capitec bank. Once again am posting about your service. I thought i was almost done with my loan just to view a 90 day statement and it shows the interest of almost R400 added onto my balance. How on earth is this possible. my account gets debited each month , not a minute late. please confirm how this interest is added, in fact I will lodge this complaint with the credit ombudsmen unfair practice. COMPLAINT HAS BEEN SENT TO THE OMBUDSMAN FOR BANKS ARE CAPITEC BANK IS NOT IN LINE WITH THE NCA ON SO MANY LEVELS AS WELL I REFERRED THIS COMPLAINT TO THE NCR
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Replies (4)
Capitec Bank's replyOfficial
01 Aug 2019, 15:14I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply01 Aug 2019, 15:14
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
15 Aug 2019, 12:47Good day
As discussed telephonically, you have escalated the matter further.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, you have escalated the matter further.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply15 Aug 2019, 12:47
Official
Good day
As discussed telephonically, you have escalated the matter further.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, you have escalated the matter further.
Kind regards
Complaint Management
Capitec Bank
LP
Lee P's updateReviewer Update
15 Aug 2019, 13:29SO CAPITEC APPOINTS SOMEONE TO MY CASE WHO DOES NOT SOUND INTEREST IN LISTENING OR ASSISTING. PLEASE PULL THE CALL, WHEN ASKED THE AGENT ABOUT THE INTEREST SHE ADVISE WHAT INTEREST AM I TAKING ABOUT AND HOW MUCH DO I EXPECT TO PAY?? LIKE REALLY *** IS HAPPENING HERE!!!! GET SOMEONE TO CALL ME WHO UNDERSTANDS COMPLAINTS AND THE SERIOUSNESS OF IT!!!!
LP
Lee P's update15 Aug 2019, 13:29
Reviewer Update
SO CAPITEC APPOINTS SOMEONE TO MY CASE WHO DOES NOT SOUND INTEREST IN LISTENING OR ASSISTING. PLEASE PULL THE CALL, WHEN ASKED THE AGENT ABOUT THE INTEREST SHE ADVISE WHAT INTEREST AM I TAKING ABOUT AND HOW MUCH DO I EXPECT TO PAY?? LIKE REALLY *** IS HAPPENING HERE!!!! GET SOMEONE TO CALL ME WHO UNDERSTANDS COMPLAINTS AND THE SERIOUSNESS OF IT!!!!
LP
Lee P's updateReviewer Update
19 Aug 2019, 11:11 SO CAPITEC APPOINTS SOMEONE TO MY CASE WHO DOES NOT SOUND INTEREST IN LISTENING OR ASSISTING. PLEASE PULL THE CALL, WHEN ASKED THE AGENT ABOUT THE INTEREST SHE ADVISE WHAT INTEREST AM I TAKING ABOUT AND HOW MUCH DO I EXPECT TO PAY?? LIKE REALLY W T F IS HAPPENING HERE!!!! GET SOMEONE TO CALL ME WHO UNDERSTANDS COMPLAINTS AND THE SERIOUSNESS OF IT!!!! Complaint logged on the 01/07/2019. Capitec bank. Once again am posting about your service. I thought i was almost done with my loan just to view a 90 day statement and it shows the interest of almost R400 added onto my balance. How on earth is this possible. my account gets debited each month , not a minute late. please confirm how this interest is added,
LP
Lee P's update19 Aug 2019, 11:11
Reviewer Update
SO CAPITEC APPOINTS SOMEONE TO MY CASE WHO DOES NOT SOUND INTEREST IN LISTENING OR ASSISTING. PLEASE PULL THE CALL, WHEN ASKED THE AGENT ABOUT THE INTEREST SHE ADVISE WHAT INTEREST AM I TAKING ABOUT AND HOW MUCH DO I EXPECT TO PAY?? LIKE REALLY W T F IS HAPPENING HERE!!!! GET SOMEONE TO CALL ME WHO UNDERSTANDS COMPLAINTS AND THE SERIOUSNESS OF IT!!!! Complaint logged on the 01/07/2019. Capitec bank. Once again am posting about your service. I thought i was almost done with my loan just to view a 90 day statement and it shows the interest of almost R400 added onto my balance. How on earth is this possible. my account gets debited each month , not a minute late. please confirm how this interest is added,