UNFAIR BLOCK OF ACCOUNT

*** account number I, zareth ciska geyser, id *** yesterday on the 31/7/2023 someone paid 12000.00 , I send 11900.00 to the charity organization i am working for. i really was under the impression the money is for them. the next moment capitec block my account again without notified me .i went to the branch in wandhiteriver and the branch infromed me the amount was according to the complainer she won 200000.00 from facebook and she had tro pay that amount toget her winnings and something that my account was used for cash ***** or something like that. I made an affidavite and submitted in to the bank with my id....AGAIN I WAS NOT AWARE OF THIS '*****'THING AND FEEL IT IS UNFAIR TO JUST BLOCK MY ACCOUNT .