Unfair blacklisting

I'm still waiting for feedback till today (8 months later) I have emailed in the CEO as this has caused me emotional distress.
Please see email to CEO below :

Good Day,

Hope you well.

I'm am currently extremely unhappy at the atrocious service that have received at your bank

I have been with Capitec Bank for well over 6 years and to be treated this way I feel is unjustified and I will be escalating this further if it cannot be resolved.

In August 2019 I became redundant

I had a loan and a credit card with your bank I visited my local branch and explain my situation to 1 of your tellers at Capitec Verulam who was extremely helpful and informed me I needed to full in some forms and my credit card and loan will be covered by the insurance that was included in the cover that I have been paying for religiously.

My loan and credit card had no outstanding payments at the time, so I did qualify for the above cover. I was called twice after I submitted the forms to inform me that I needed to pay the outstanding amount for both the account for a 3 or 4 months till the insurance process takes place I then went into the bank and explained to them if that is kind of a stupid process because I pay the full installation for the next 4 months the loan will be cleared and that I'm not currently able to make the payment and I'm currently unemployed.

At the bank they called the credit department I spoke to and agent and explained the situation (That it didn't make any sense my balance was around R7000 and my installment was around R2000 if I paid my installment for the next 4 months I will paid my loan off) the agent said that I can make a part payment for the month which I agreed and made payments I was under the impression I was for 1 month the next month I got a call again.

After 3 or 4 months I went to the down to my local branch again and explained I can not make payment as I am unable to make payment due to my financial situation and I was going to lose my house, they called the credit department and I explained the situation again to agent on the phone line who seems to be a bit heartless and did not seem to understand what it meant make a decision between feeding one's family and paying bank, the agent did not seem to care, after a lengthy discussion back and forwarded I was told that it would be escalate future and I would be contact by a manager if the matter was not resolved, to be honest it was such a traumatic call I was not sure how it ended, I was tormented after the call and even attempted to take my own life and had to go for psychiatric counseling at a local church but I chose to forgave the agent and not to report the matter.

I was under the impression the matter was resolved because I didn't hear anything further correspondence and I was not to the correct mental state to do a follow up.

Recently I have been receiving Texts to inform of my credit card outstanding payment and I then decided to look into my credit profile ( screen shot attached) only to find out that under my name I currently listed as bad payer your company updated the credit card and loan payments as default on my credit profile.

THIS IS TOTAL UNJUSTIFIED AND I WILL BE ESCALATING THIS TO THE FINANCIAL OMBUDSMAN IF THIS MATTER NOT RESOLVED WITHIN THIS MONTH, I WILL ALSO BE UPDATING MY SOCIAL MEDIA ABOUT THE SERVICE I RECEIVED IF NOT RESOLVED.

IF YOU UNABLE TO ASSIST PLEASE ESCALANTE TO THE CEO,s COMPLAINT DEPARTMENT I HAVE CC THE CEO, OFFICE AS I HAVE LOST FAITH IN CAPITEC BANK THE LAST TIME I WAS IN CONTACT WITH YOUR BANK I WAS PROMISED A CALL BACK FROM A MANGER WHICH DID NOT HAPPEN. I WILL ALSO BE FORWARDING A COPY OF THIS MESSAGE TO THE HELLO PETER WEBSITE TO HELP OTHERS IN MY SITUATION.

I am willing to take partially blame for the credit card and make arrangements for payments towards it but not the loan.

Hope we can come to a resolution soon as I want to put my life back in order and not drag your company name though the mud for cause me so much emotional distress.

Kindly Regards,