Unfair billing

<p>Dear Capitec. I recently had a problem with my key token. With login it refuses the token number everytime. Phoning capitec they said it is old, probably have to replace token. At Tzaneen branch after testing token I was told to replace the token. The new token works, but I had to pay R70! I looked after the token for manny years and there was no fault on my side. I will like capitec to please refund the amount. I have been happy banking with Capitec and will like to continue. Kind regards. G</p>