Unfair

What you capitec doing to me is not right i think 3days back i had an agreement with one of capitec consultant from credit rehabilitation about settling my loan and i will get a discount which is what i did ,i paid R1318.06 cause my loan remaining balance was R1882,94 and i got this count of the money i have already mentioned now i don't understand why capitec send email telling me that i have R565 overdue i have settled my account