Unfair

<p>Hi my name is ghaleed. I went to the atm in the Strand on the 12/01/17 whereby my card was swallowed. Immediately went to the bank and reported the incident and obviously get another card whereby I was informed that it would cost me R53.00. I find this totally unacceptable as the atm is faulty and my question is. Why is the client being penalised for a faulty atm which is totally not the clients problem. Surely it is capitec's duty to ensure that their machines are maintained at the highest level. Not cool Capitec. The R53.00 is not the issue here, it is the principal, as my card was not lost or damaged.</p>