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mandy E
1 reviews | Active since Sept 2013
09 Nov 2023, 13:34
Unexplained unauthorised debit order
Unexplained unauthorised debit order going off of my account with the description: Payment Received Dispute Pm8+celob1 02c558c******.
I already disputed this but I want to know where on earth this came from? Who is debiting my account that I did not authorise? I did phone customer care and I could not get any more info that the app already told me so no I must just wait for the next one and the one after that to go off and keep on paying bank fees with each debit and dispute? This is not acceptable.
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Replies (2)
Capitec Bank's replyOfficial
09 Nov 2023, 13:42Good day mandy
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply09 Nov 2023, 13:42
Official
Good day mandy
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
17 Nov 2023, 12:17Good day
As per communication sent, I trust that your issue is now resolved. Please take the time to rate our service on below link: https://www.hellopeter.com/write-a-review/capitec-bank?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards
Complaint ManagementCapitec Bank
As per communication sent, I trust that your issue is now resolved. Please take the time to rate our service on below link: https://www.hellopeter.com/write-a-review/capitec-bank?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards
Complaint ManagementCapitec Bank
Best regards,
Capitec Bank's reply17 Nov 2023, 12:17
Official
Good day
As per communication sent, I trust that your issue is now resolved. Please take the time to rate our service on below link: https://www.hellopeter.com/write-a-review/capitec-bank?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards
Complaint ManagementCapitec Bank
As per communication sent, I trust that your issue is now resolved. Please take the time to rate our service on below link: https://www.hellopeter.com/write-a-review/capitec-bank?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards
Complaint ManagementCapitec Bank
Best regards,