Unexplained Bank Charges of R250 (AGAIN)

My account was once again charged a fee of R250 for an incoming international payment where the sender chose to carry the costs.

I logged call (***7) and received this very unhelpful response:

"Good day My Meyer R250 miscellaneous fee to cover the cost of processing the transfer, foreign exchange conversion, and any third-party banking network fees.

Please note that for all inward transfers, a standard miscellaneous fee is applicable and will be charged to the client's account accordingly.

Kind regards Forex Relationship Suite"

I don't see how that is acceptable.

1. The sender is paying for the transaction costs, so if your interface with the sender's system doesn't declare Capitec's costs correctly I don't see how you can expect me to pay for that shortcoming. 2. As I explained to online agents repeatedly last month, the R250 is not listed on any pricing schedule that I was able to find online and neither could anybody in Capitec provide me with such information up to date. The closest that I could find was R50 for incoming payments and as per point 1 above that should be part of the costs that the sender is willing to pay. For Capitec to just charge such a large undeclared fee doesn't even sound legal to me.

Last month the fee was reversed as soon as I logged a complaint on Hello Peter, even though the initial response from agents and case closure emails started out similar to your email.

I don't mind logging Hello Peter complaints every month if that is the only way to get the fee reversed, but you have to agree that there should be a better way forward than for Capitec to get this extra negative review every month.