Unexplained Bank Charges of R250

Item: Capitec Bank
Rating: 1
Author: Andre M

Unexplained Bank Charges of R250 for business account with no proper explanation given. Tickets ***4 and ***5 were closed despite problem not being solved. Call center agents offer no help and just make promises that someone from the team that is supposedly investigating will call to explain. Two weeks have gone and investigating team hasn't contacted me either via email or telephonically.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

20 May 2025, 10:35

Good day Andre. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank

Capitec Bank's reply20 May 2025, 10:35

Official

Andre M's updateReviewer Update

21 May 2025, 06:38

Good morning,
I am happy to report that I was contacted shortly after posting here on HelloPeter and the issue was finally raised with the correct department and the fee has been reversed.
:)

Andre M's update21 May 2025, 06:38

Reviewer Update

Good morning,
I am happy to report that I was contacted shortly after posting here on HelloPeter and the issue was finally raised with the correct department and the fee has been reversed.
:)

Capitec Bank's replyOfficial

21 May 2025, 09:53

Hello Andre

With reference to our telephone conversation/ email correspondence.

I trust that you satisfied with the outcome. We have proceeded to close your complaint.

Kind regards,

Capitec Bank

Capitec Bank's reply21 May 2025, 09:53