HO
Hendrik O

1 reviews | Active since Aug 2015

30 Nov 2016, 08:11

Unexpected with drawal of my credit

<p>I do have a revolving approved R5000 credit limit. I draw R2000 & R1000 and transfer it to my Capitec bank account. The last transaction was done in the morning. I want to transfer again R1000 that afternoon with no success. I went to the Bank on Friday afternoon 18Nov from13h30 till 16h30. We sat there from 13h30 till 16h30. On my cell app say R2000 available, we went to the ATM it say R2000 available and on Mobile banking R2000 available but no body could find out what the problem was. We went back to the bank on Sat 19Nov from 9h00 untill 11h00.We left the bank because they say it was MiWay that block my account. So I phone MiWay Insurance just to find out they did not do it. I again phone Capitec client services and a fisrt very helpfull lady said she will find out and come back to me. She came back and said that the bank did with draw my credit facility becuase it is longer than 4 months. Why did Capitec from day one just took away that there was no credit available.I went back 25Nov to resolve the problem, just to find out they can not get hold of my company and therefor can not review my credit. I am currently 8years with the bank but they treat me dirt!! Where is the courtisey of just a sms to say please come in and lets review the credit. I am earning now more than 3 time before and it is on the system still they could not help!!!</p>

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