Unexpected Charges

Item: Capitec Bank
Rating: 1
Author: Fezile M

I took a loan with Capitec and have changed banks due to not being happy with the service.

The agreement was my account will be debited on the last day meaning 31st, 1st or even the 2nd. Instead Capitec has caused me numerous bank charges no matter how many times I call and ask this be changed.

I acknowledge I took the loan but to always have charges. This is a bridge of contract and I am unhappy.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

27 Sept 2017, 15:42

I acknowledge your posting, and have referred it to Nwabisa Tom for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

Capitec Bank's reply27 Sept 2017, 15:42

Official

Complaint Management

Capitec Bank

Best regards,

Fezile M's updateReviewer Update

27 Sept 2017, 17:30

I will await that correspondance. This has been going on from April to now. So its a long time to be getting R200 charges every month because of Capitec and bridge of contract.

Fezile M's update27 Sept 2017, 17:30

Reviewer Update

I will await that correspondance. This has been going on from April to now. So its a long time to be getting R200 charges every month because of Capitec and bridge of contract.