UNEXPECTED BANK COSTS

I am now really upset about this. And this is not the first time this has happend.

Someone made a small payment of R11.00 to my account because I needed extra money. But then when i checked...CAPITEC deducted R9.00 from account. Now I was not...I repeat WAS NOT able to do what I wanted to do in the first place.

I am sick and tired of this happening ...AGAIN!!!!

I except some sort of explanation because I am very much considering switching to another bank.

Totally unacceptable!!!! Contact nr. ********** Mr. Elriek Swanepoel