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ivan V
1 reviews | Active since Jan 2016
19 Feb 2016, 15:15
unexeptable service
My wife tried to buy electricity via cell phone banking the system kept reporting a error. And finally electricity of R300 was purchased the voucher came up as used we reported the matter on the 15th no one followed up we called today matter still not resolved we asked for a manager and was left to hold till our R55 airtime ran out. Very unexeptable service as there should be a supervisor at each cluster
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Capitec Bank's replyOfficial
22 Feb 2016, 09:26Hello heavenlymassage1,
I acknowledge your posting, and have referred it to Zenand Tabata for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Zenand Tabata for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply22 Feb 2016, 09:26
Official
Hello heavenlymassage1,
I acknowledge your posting, and have referred it to Zenand Tabata for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Zenand Tabata for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank