Unexceptionable service

I have being struggling since the 5th September with my app. It keeps on saying currently unavailable. I contacted Capitec via Facebook , but haven't received any satisfactory explanation up to date. On Wednesday , 23rd September , I went to a branch for assistance. The person tried his best , and later called Capitec to try and resolve the problem. They admitted to him that the problem is on their side , but couldn't give a timelimit. It's rediculous as it's being more the 3 weeks , and it's still not fixed. I'm really disgusted with Capitec Bank. I received a incident nr and was told to come back after a week. It's unexceptionable.