*********, disgusting and *********** staff

Capitec is offers the most pathetic service and they still continue to bully clients and treat them unfairly, after they contacted my uncle there was no solution whether they would reverse the money that they claimed the other client confirmed receipt, and they refused to open a case or get an order to get the money back to its rightful owner, now since we have the persons cellphone number and is refusing our calls we need to take up this matter with legal and we demand telephone recording and confirmation that indeed capitec blocked that R3000 so that the other client doesn’t not access it as the claimed to have done, my email is *** , and more over there is no justification from their side why they couldn’t not get back to him in two days after he make them aware of this transaction until we approached hello Peter neither do they have a reasonable explanation why the mistake that happened between two of their clients cannot be resolved fairly, I mean this bank prides themselves in such cases and he was even told it’s not the first case so meaning the other client can loose money whilst the other gain? Yet they expect you not to suspect that something is wrong somewhere? I mean the day the bank decided to implement cellphone transactions there must have been a clause that stipulates what happens fairly in situations like this, this is so wrong in many ways and the media must also be involved as well so they’ can expose capitec and it’s *********** staff as well as ********* business practices, and we will also open a ******** case for that other client because as per the law it is an offense to hold on and keep money that does not belong to you and whether capitec refuse details of this other client we are also halfway with investigators to get us details using the cellphone data can be obtained with the network provider so don’t be surprised any one last thing my uncle will be with capitec until the money is refunded then he can leave to another reputable bank if you think he will leave as yet then u have something coming, as I await the recording and confirmation of account blockage please before end of business day today