********* conduct and pure ****gery from Capitec

I took out a funeral policy with capitec some years ago and eventually added my uncle who unfortunately passed on through unnatural death within almost five months of waiting period, I immediately phoned the bank upon his death and was advised by the consultant to cancel the policy via the email since the person is deceased now and there is no need for me to keep on paying for the person who has passed on, i send the email to the bank last month advising them to cancel the policy ,to my amazement the bank still debited my bank account, I immediately phoned the bank and advised them of this and all what the rude consultant over the telephone told me i won't get my money back though that policy was cancelled almost a month ago.

This is again a ****gery and disgusting behavior from Capitec again on their loyal clients.

I have already sent through all the necessary documents requested by the bank but there is still no payment. What a poor service treatment from Capitec Bank once again.