********* conduct

My wife had two personal loans with Capitec and in November 2021 she went to the branch to settle them. The personal loan was closed immediately and the Acess facility was never closed which we can't understand why. When she visited the branch last week she was made to pay an amount of R900 in order to have it closed, which I find to be very *********. She was given a very lame explanation as to why the facility was not closed in November when a full settlement amount was paid. Capitec finds nothing wrong with this kind of treatment and they're refusing to refund the R900.