sS
seantrietsch S

1 reviews | Active since Mar 2009

17 Sept 2018, 12:23

********* card charge for inferior quality card.

My Capitec card stopped working after less then two years! I went to the branch to get it replaced and they charged R61. I find this despicable. I understand from my many other cards that if you lose a card or damage it then you must pay - that is fair. For general use and the card just stops working it is disgusting though and in that case Capitec should replace at no charge. My ABSA card that I had for 4 years was looking shabby and whilst in the bank for other reasons ABSA just replaced the card for no charge - thank you ABSA. All my other cards are over two years old and have no problems. Capitec must be using inferior cards and this should not be acceptable. I am going to write to the ombudsman as well on principal. To all that have Capitec cards we all know that if a machine does not read the chip the swipe always declines. This is a well known Capitec issue so in other words the magnetic stripe on the card is pointless. My card expiry date is also only 2021!! Capitec should be ashamed and if they want to go this route they should not bother with such a ridiculous card expiry date and rather have their cards expire after a year!

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Sept 2018, 13:57
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank