********* behaviour by Capitec Call Centre Agent

<p>I received a call at 08h58 this morning from a very rude Capitec call centre agent who called me for a ptp.I advised him that I have already made an arrangement with a other agent on Thursday at 09h59 when he called me.I am 1 month in arrears and advised the agent again that end of July my 1 month arreas will be paid up.He continued to harass me and I told him this is harassment, the Capitec agent then started to go off on a verbal rampage screaming and shouting at me and before I could answer him again he thought it was OK to drop the call in my ear?It was the biggest mistake of his life and career because I am a degree professional and I will not tolerate such ********* behaviour from Capitec bank or their call centre agents.</p> <p>Here is what is going to happen by 17h00 today (3 July 2017).</p> <p>That call centre agents call logs are going to be drawn (call at 08:58 from tel ********** 417) call duration 3mins 58 seconds. (SEE ATTACHED COLL LOG)The call centre team leader/manager is going to pull the call and listen to it.You are then going to call me,have your agent there to apologise to me and then you are going to take disciplinary action against your agent.And you will ensure that none of your agents ever call me again.</p> <p>If the above is not executed,I will come to your call centre in Voortrekker road,Bellville in person with my attorney and we can then talk face to face.Your choice!</p>